HOME CARE BOILER SERVICE PLANS
ESSENTIAL
HOME CARE PLAN £ 9.99 Per Monthly
- Annual Boiler Service
- Gas Saftey Check & Certificate
- Internal Gas Pipework Inspection
- Heating Filter inspection & Cleaning
- Heating System Condition Check
- Radiator Bleeding & System balance
- Priority Booking
- Reduced Emergency & Out Of Hours Rates
- Discount On Additional Work
PLUS
HOME CARE PLAN £ 19.99 Per Monthly
- Everything In Essential Plan
- Annual Heating System Repair Allowance
- Unvented Hot Water Cylinder Service (If Fitted)
- Enhanced Membership Discount
Popular
TOTAL
HOME CARE PLAN £ 36.99 Per Monthly
- Everything In Plus Plan
- Boiler & Heating System Repair Cover
- Radiator Valve Repair
- Heating Pipework Repairs
- Internal Plumbing Repair Cover
- Boiler Replacement Loyalty Discounts
ESSENTIAL
HOME CARE PLAN £ 9.99 Per Monthly
- Annual Boiler Service
- Gas Saftey Check & Certificate
- Internal Gas Pipework Inspection
- Heating Filter inspection & Cleaning
- Heating System Condition Check
- Radiator Bleeding & System balance
- Priority Booking
- Reduced Emergency & Out Of Hours Rates
- Discount On Additional Work
PLUS
HOME CARE PLAN £ 19.99 Per Monthly
- Everything In Essential Plan
- Annual Heating System Repair Allowance
- Unvented Hot Water Cylinder Service (If Fitted)
- Enhanced Membership Discount
Popular
TOTAL
HOME CARE PLAN £ 36.99 Per Monthly
- Everything In Plus Plan
- Boiler & Heating System Repair Cover
- Radiator Valve Repair
- Heating Pipework Repairs
- Internal Plumbing Repair Cover
- Boiler Replacement Loyalty Discounts
TERMS AND CONDITIONS/ EXCLUSIONS COVER CONDITIONS (APPLIES TO ALL HOME CARE PLANS)
- THE APPLIANCE MUST BE A DOMESTIC NATURAL GAS APPLIANCE
- THE APPLIANCE MUST HAVE A MAXIMUM OUTPUT OF 70KW
- BOILERS MUST BE UNDER 7 YEARS OLD AT THE START OF THE PLAN
- COVER APPLIES TO ONE PRIMARY HEATING SYSTEM PER PROPERTY
- AN INITIAL BOILER SERVICE IS REQUIRED UNLESS THE BOILER WAS INSTALLED BY US
- IF THE BOILER OR HEATING SYSTEM IS DEEMED UNSAFE, NON-COMPLIANT, OR UNSUITABLE FOR COVER, THE PLAN WILL NOT BE VALIDATED AND A STANDARD SERVICE OR INVESTIGATION FEE WILL APPLY
- MANUFACTURER WARRANTY MUST BE USED FIRST WHERE APPLICABLE
- ALL PLANS ARE SUBJECT TO FAIR USE
- MINIMUM CONTRACT TERM: 12 MONTHS
- COVER APPLIES ONLY WITHIN OUR DEFINED SERVICE AREA (CURRENTLY ME POSTCODE)
WHAT’S NOT INCLUDED
(APPLIES TO ALL HOME CARE PLANS UNLESS STATED OTHERWISE)
PRE-EXISTING FAULTS & SYSTEM CONDITION
- ANY FAULT, DEFECT, OR DAMAGE PRESENT BEFORE COVER STARTS
- ANY ISSUE IDENTIFIED DURING THE INITIAL SERVICE OR INSPECTION
- SYSTEMS THAT ARE UNSAFE, NON-COMPLIANT, OR NOT MAINTAINED IN ACCORDANCE WITH MANUFACTURER GUIDANCE
- REPEATED FAULTS CAUSED BY AN UNRESOLVED UNDERLYING ISSUE
DAMAGE CAUSED BY EXTERNAL OR SYSTEM FACTORS
- DAMAGE CAUSED BY LIMESCALE, SLUDGE, DEBRIS, CORROSION, OR POOR SYSTEM WATER QUALITY
- DAMAGE CAUSED BY FREEZING TEMPERATURES, FLOODING, STORMS, OR OTHER WEATHER-RELATED EVENTS
- DAMAGE CAUSED BY MISUSE, NEGLECT, ACCIDENTAL, DELIBERATE, OR MALICIOUS DAMAGE
- DAMAGE RESULTING FROM LACK OF ADEQUATE SYSTEM PROTECTION (E.G. NO INHIBITOR WHERE REQUIRED
GENERAL BOILER & HEATING EXCLUSIONS
- BOILER REPLACEMENT OF ANY KIND
- MAJOR BOILER COMPONENTS, INCLUDING:
- HEAT EXCHANGER
- GAS VALVE
- PCB (PRINTED CIRCUIT BOARD)
- FLUES AND FLUE TERMINALS
- UNDERFLOOR HEATING SYSTEMS
- STEEL OR IRON PIPEWORK
- PIPEWORK EXCEEDING 35MM DIAMETER
- SYSTEM UPGRADES, ALTERATIONS, IMPROVEMENTS, OR REDESIGNS
- NON-ECONOMIC REPAIRS (WHERE REPAIR IS NOT CONSIDERED COST-EFFECTIVE)
PARTS, MATERIALS & PIPEWORK
- PARTS AND MATERIALS ARE NOT INCLUDED UNLESS EXPLICITLY STATED
- ONLY STANDARD REPLACEMENT PARTS WILL BE SUPPLIED WHERE APPLICABLE
- UPGRADES OR PREMIUM ALTERNATIVES ARE EXCLUDED
- PARTS AVAILABILITY IS SUBJECT TO MANUFACTURER SUPPLY
- PIPEWORK CONCEALED WITHIN WALLS, FLOORS, OR CEILINGS
- EXTERNAL PIPEWORK OR DRAINAGE SYSTEMS
- INCOMING WATER MAINS OR SHARED SUPPLY PIPEWORK
- CONDENSATE PIPEWORK UPGRADES, RE-ROUTING OR REPLACEMENT (CLEARING BLOCKAGES MAY BE CARRIED OUT AS PART OF A REPAIR WHERE REASONABLY ACCESSIBLE)
PLUMBING EXCLUSIONS (TOTAL HOME CARE)
PLUMBING COVER DOES NOT INCLUDE:
- REPLACEMENT OF TAPS, MIXERS, TOILETS, BASINS, SHOWERS, OR SANITARYWARE
- SHOWER REPLACEMENT WHERE REPAIR IS NOT ECONOMICAL (REPAIR ONLY)
- COSMETIC WORKS, MAKING GOOD, OR DECORATION
- PLUMBING UPGRADES OR RE-ROUTING
OTHER GENERAL EXCLUSIONS
- EMERGENCY CALL-OUT FEES (DISCOUNTED RATES APPLY BUT ARE NOT INCLUDED)
- ELECTRICAL FAULTS NOT DIRECTLY RELATED TO THE HEATING SYSTEM
- COMMERCIAL PROPERTIES OR NON-DOMESTIC INSTALLATIONS
- LANDLORD COMPLIANCE BEYOND GAS SAFETY UNLESS AGREED SEPARATELY
CLAIMS & WAITING PERIOD
- NO REPAIR CLAIMS MAY BE MADE WITHIN THE FIRST 30 DAYS OF THE PLAN START DATE
- THIS WAITING PERIOD PREVENTS CLAIMS FOR PRE-EXISTING OR IMMINENT FAULTS
IMPORTANT NOTICE
HOME CARE PLANS ARE DESIGNED TO PROVIDE MAINTENANCE, SUPPORT, AND PEACE OF MIND.
THEY ARE NOT AN INSURANCE POLICY AND DO NOT COVER EVERY POSSIBLE FAULT OR CIRCUMSTANCE